Frequently Asked Questions

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 A survey involves a full inspection of the building fabric, moisture testing, ventilation assessment, structural checks, and evidence gathering through notes, readings, and photographs. 

Most surveys take 45–90 minutes, depending on the size and condition of the property. 

 No, but access arrangements must be made. Tenants are encouraged to be present to discuss concerns. 

 Yes — we survey homes, offices, retail spaces, community buildings, and more. 

Common causes include condensation, leaking pipes, poor ventilation, rising damp, penetrating damp, and structural defects. 

Yes — damp and mould are linked to asthma, respiratory infections, allergies, and worsened conditions for vulnerable people. 

Within 3 working days, in line with Awaab’s Law best practice standards.

Add an answer to this item. Yes — we use calibrated moisture meters and thermal readings where necessary. 

Do you check for hidden leaks? 

Awaab’s Law sets strict timelines for social landlords to investigate and resolve damp and mould hazards quickly.

Returning mould indicates an underlying cause — such as ventilation failure or insulation problems — which must be professionally diagnosed. 

• Full findings

• Severity classification

• Photographs

• Root cause analysis

• Recommended remedial works

• Awaab’s Law compliance notes

 Yes — our assessments identify likely responsibility based on evidence. 

Add an answer to this item. Our standard damp & mould survey is £225 (excluding VAT). 

 Yes — especially for housing associations and landlords with portfolios. 

 Yes — for hazardous conditions and urgent compliance requirements. We are open 24 hours a day 7 days a week except Christmas Day.

Yes — ongoing support is available at no additional cost.

We offer clarification and supplementary evidence where needed. 

Yes — including damp data tracking and environmental monitoring.

 Yes — our reports are suitable for legal, ombudsman, and environmental health escalations.