The only way to do great work is to love what you do.

1. INFORMATION WE COLLECT

We may collect and process the following data:

A. Personal Information

• Name
• Email address
• Phone number
• Postal address
• Job title and company information
• Survey location details

B. Service-Related Information

• Booking and appointment details
• Property survey data and inspection files
• Images, videos, documents uploaded for assessments
• Maintenance, repair or cleaning service information

C. Technical Data

• IP address
• Browser type
• Device information
• Cookies and analytics data
• Website usage and interactions

D. Chatbot & Form Submissions

• Responses to chatbot questions
• Service interests
• Any information voluntarily provided during conversations

E. Inspection App

• Onsite inspection details
• Environmental and property conditions
• Risk assessments and scoring
• Notes and corrective action data

2. HOW WE USE YOUR INFORMATION

We process your data for legitimate business purposes, including:

• Providing surveying and inspection services
• Booking appointments and communicating with you
• Preparing survey reports and recommendations
• Improving our website and user experience
• Internal record keeping
• Managing safety, compliance and quality assurance
• Customer support
• Fraud prevention and security purposes
• Marketing (opt-in only)

3. LEGAL BASIS FOR PROCESSING

We rely on the following lawful bases:

• Contractual necessity – to deliver the services you request
• Legitimate interests – improving operations and performance
• Legal obligations – compliance with UK regulations
• Consent – for marketing and optional data fields

4. DATA SHARING

We may share personal data with:

• Trusted third-party service providers (e.g., hosting, email services)
• Regulatory bodies where required by law
• Subcontractors and specialists engaged for specific projects
• Our professional advisors (accountants, legal counsel)

We do not sell or rent personal data to third parties.

5. DATA STORAGE & SECURITY

We store data securely using:

• Encrypted servers
• Access controls
• Secure passwords
• Device-level security
• Backup and recovery systems

We retain personal data only as long as necessary to fulfil our obligations, comply with legal requirements, and support project history.

6. YOUR RIGHTS (UK GDPR)

You have the right to request:

• Access to your personal data
• Correction of inaccurate information
• Erasure (“Right to be Forgotten”)
• Restriction of processing
• Data portability
• Withdrawal of consent for marketing

Requests can be made by email to: info@beckfordsurveyingservices.co.uk

7. COOKIES

Our website uses cookies for:

• Analytics (e.g., Google Analytics)
• Website performance
• Security
• Personalisation

You may disable cookies in your browser settings.

8. THIRD-PARTY LINKS

Our website may contain links to external websites. We are not responsible for their privacy practices.

9. CHILDREN’S DATA

We do not collect data from individuals under 16 without parental consent.

10. CONTACT US

For questions or data requests, contact:

Beckford Surveying Services

Email: info@beckfordsurveyingservices.co.uk

Phone: 07904 393 938